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Rules of conduct and hygiene

The Federal Office of Public Health recommends measures against the spread of the coronavirus.

Open for you

  • Overnight guests: Our entire leisure park is open for you (pool area, sports & games, wellness, restaurants, etc.).
  • Day guests: Our entire leisure park is open for you (pool area, sports & games, wellness, restaurants, etc.).
  • Bathing landscape
    • You can buy tickets in advance

Opening hours


Our measures

A selection of various measures

  • With the exception of the shop, a general certificate obligation applies throughout the entire amusement park (from the age of 16).
  • In the public indoor areas, protective masks are compulsory for all guests and employees (from the age of 12).
  • Plexiglas screens are installed in various places where we come into contact with our guests.
  • Stations with disinfectant are provided for our guests and employees
  • Floor markings are placed in high traffic areas to keep everyone at a distance
  • Critical surfaces in all areas (rooms, restaurants, fitness,...) are cleaned and disinfected more regularly

Please note our elaborated protection concept according to BAG:

  • In the fitness center there is a mask exemption for sports activities.
  • The fitness equipment is available for training in compliance with the federally approved protection concept.
  • Cloakrooms may be used to change footwear, remove additional clothing and safely deposit valuables (lockable boxes), provided the distance rules are observed. Please come to the gym ready to train.
  • The showers should only be used in exceptional cases and at a distance.
  • Guests are also responsible for cleaning the equipment they use during use, using the disinfectant/cleaning cloths provided.
  • Guests are requested to place their towels over the equipment used or over the seat or leaning surface.

We appeal to personal responsibility.

Please note our elaborated protection concept according to BAG:

  • The use of the infrastructure by riding students is only possible by means of reservation and the allocation of time slots.
  • Riding students arrive at the horse farm max. 30 minutes before the start of lessons, and leave the facility at the latest 15 minutes after riding / grooming.
  • A maximum of 10 persons are allowed to stay in one infrastructure unit (riding hall, riding arena, stable part). This count includes riders, trainers and any other person present.
  • Keeping Distance. It must be possible to maintain a distance of 1.5 metres between persons - including those on horseback.
  • The riding equipment, especially the reins of the riding school horses, must be disinfected after each use.

The protection concept is geared towards the goal of containing the COVID 19 pandemic, this while taking into account a "responsible normality" in the education, care and upbringing of children.

Behavioural guidelines for our customers

  • Please wash your hands immediately before treatment and disinfect with the disinfectant provided.
  • Please keep a distance of 1.5 meters to other clients and employees outside of the treatment.
  • Since the given social distance cannot be kept because of personal service with body contact, it is necessary that the customer as well as the masseuse wear a mouth guard!
  • Please bring your own mouth guard.
  • Please keep entertainment to a minimum during the treatment.
  • We count on your sense of responsibility not to come to us if you have symptoms such as a severe cough or fever.

Protective measures for our clients

  • Our masseurs and beauticians wash and disinfect their hands before every treatment.
  • Our masseurs and beauticians wear a mouth guard during the treatments.
  • After each treatment, all used equipment and instruments are disinfected and the couch covers are changed.
  • After each treatment the room is aired.

Please note the following during your visit:

  • There are no limits in the pool area.
  • You do not have to buy tickets in advance
  • Registration on site

Bringing and picking up
When bringing and picking up children, it is important to avoid waiting times, gatherings of parents in and in front of the Tom Happy Club, and close contact between families and staff. Children who need support during re-acclimatisation may be accompanied by a parent.

  • Enforce the 1.5m distance rule between families. Wait hitting the stairs by the teen lounge. Exit via the mini golf course
  • Make the handover short and make sure the distance is kept. However, especially with young children or those who need assistance in saying goodbye, there may be a short period of closeness between professional and parent.
  • Ask parents not to bring/pick up their child(ren) in pairs.

Hygiene measures will be followed on admission:

  • Disinfectant is available for parents.
  • Parents and/or staff wash or disinfect hands with the children. Moisturising cream is available for care.

Please keep the following in mind during your visit:

  • Please keep a distance of 1.5 meters

How to protect yourself and others

  • At check-in, hotel and hostel guests (16 years and older) will be required to show a valid certificate with ID.
    • Holiday apartment guests can rent a holiday apartment without a certificate, but must show their valid certificate at every check point.
  • If you have symptoms of illness that indicate a respiratory illness, please refrain from visiting.
  • If you feel ill during your stay, please stay in your room or apartment and report this immediately by telephone to reception. Telephone: 041 825 50 50
  • You can check out between 6 and 12 o'clock.
  • Please inform us before arrival of the names and dates of birth of the persons arriving.
  • Pay cash and contactless if possible.
  • Reserve your offers online at any time and observe the respective protection concepts.
  • To avoid contact points with other guests in the cloakroom, we recommend that you change in your room or apartment and also shower there. You can reach the adventure pool through our underground passage.