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- that our guests feel comfortable with us
- that we can offer our guests a good price/performance ratio
- that we constantly review our various offers
- that we take criticism and suggestions seriously and can use them as an opportunity
- that we are open to innovations
- that we act humanly and professionally at all times
- that we acknowledge our responsibility as a social employer
- that we are committed to the careful use of limited resources and the preservation of an intact environment